Deliver Phone Books | Carrier Procedures

Carrier Procedures

The following information explains the basic steps for doing your job. Doing your job correctly will insure payment within 48 HOURS!

When you load up your phone books, make sure you have the following:

Route cover Sheet – This has your route number, number of customer delivery sheets, your ID number and phone number of the Telephone Book Delivery Office in case you have questions.
Delivery Work Order – This has your route number and the number of telephone books, plus inserts or product samples.
Customer Delivery Sheets – These sheets list the addresses on your route and the number of books, inserts and product samples to be delivered to each one.

Pick up your bags, inserts and telephone books.
Once you begin your route, start filling out on the Route Cover Sheet, your mileage and time you spend delivering books.
You are expected to complete your route within 48 HOURS!
Deliver telephone books only in DAYLIGHT & ALONE! No one else should ride with you or help you deliver – especially children!
All books must be placed in a plastic bag with any inserts or product samples you are instructed to deliver.
Under no circumstances are you to deliver any UNAUTHORIZED materials on your route.
When you deliver a phone book to a residence, make sure you place the book next to the HINGE SIDE of the door.
If a fence surrounds the house or there is a dog in the yard, place the book next to the HINGE SIDE of the gate.
Do not throw books in yard or driveway. You will not be paid for books that are delivered damaged!
Do not leave books near damaged or broken doors.
Do not leave books in or near a mail box, this is against the law and may require you to pay a $300 Fine to the post office.

When delivering to an apartment, leave books next to each apartment door on the HINGED SIDE. If security makes this impossible, find the Apartment Manager to get inside the complex.

Do not leave stacks of books in a lobby or near apartment mailboxes. Call the Telephone Book Delivery Office if you have problems or questions!
When delivering to a gated community or private street and cannot get access into the area, call the Telephone Book Delivery Office immediately for instructions.
For a residence not on your sheet, leave one book. For a business not on your list, leave two books. REMEMBER: the goal is to deliver a telephone book to everyone on your route!
When delivering to a business, go inside and make the delivery. Deliver only during regular business hours. Do NOT leave books in the business lobby or outside.
When you have finished your route, return your paper work, any leftover books, inserts and product samples to the Telephone Book Delivery Office.
Lets quickly review how to fill out your paperwork again:

When you deliver the same number of books, inserts and product samples to an address as it shows on the sheet, circle the number.
When you deliver a different number, put a line through the number and write in the actual number.
When you cant deliver to an address, don’t circle the number, but write in the reason you could not make the delivery.
If you see an address not on the sheet, make a delivery and write the address and number of books, inserts and product samples you delivered.
As we stated, the very last step is when we call a number of customers along your route to be sure delivery was made and in the correct way.

Summary of Initial Delivery Safety Procedures

Perform your work in a safe, courteous, and pleasing manner.
Always bend at the knees when picking up directories.
Watch carefully where you walk.
Wear soft sole shoes with closed toes (no sandals)
Be aware of dogs:

The National Safety Council has developed tips for people that may come into contact with dogs.
Dogs that are ready to attack can act in two ways:

Some bark viciously with teeth bared and fur standing on end.
Others advance silently and stiffly with their tails straight up.

Check for dogs as you approach a yard. Look under porches and bushes.
Never approach a strange dog, especially one that’s tied up or confined.
Don’t run past a dog. A dog’s natural instinct is to chase and catch prey.
U.S. Postal Service letter carries use their satchels as shields against attacking dogs.
If a dog attacks you, “feed” it anything you’re carrying so it doesn’t bite you.

If you are bitten, wash the wound thoroughly with a disinfectant (peroxide) or with warm soap and water to prevent infection. Infection is the biggest danger with dog bites. Bite victims usually don’t need stitches, except for deep wounds that expose muscle or fat or for cosmetic repairs. Soaking in warm, soapy water two or three times a day promote healing. A tetanus shot is a good idea if you haven’t had one in the past five years.

Quick Tips To Remember

Give extra books to anyone who asks for them.
Complete your route within two days (48 HOURS)!
Keep up with your paper work (complete your hours and mileage) along the way!
Deliver during daylight hours only and deliver books alone (no passengers!)
Leave books on the hinged side of the door.
Obey all traffic laws, wear a seat belt, operate your vehicle in a safe manner and be courteous to all. Bend at the knees when picking up books.
For any reason if you are delayed or have any questions, call your Telephone Book Delivery Office. The phone number is on your ROUTE COVER SHEET!